Frequently Asked Questions – Brothers Vape Store
Brothers Vape brings you the best of both worlds — a trusted St Helens-based vape shop with in-store expertise, and a fully stocked online store delivering across the UK. You’ll benefit from friendly, local advice, the chance to see products in person, same-day collection, and the ease of fast, next-day delivery when ordering online. With years of hands-on experience, our team is passionate about helping you find the perfect vape setup, whether you’re just starting out or upgrading your kit.
We provide FREE delivery across the UK on all orders over £30. Orders placed before 4pm are dispatched the same day Monday to Friday, with delivery typically arriving within 3 – 5 days. We also offer next day delivery (an additional charge may be required).
Of course! As St Helens’ trusted vape specialists, we’re here to make getting started easy. We recommend beginning with a simple refillable kit or one of our starter bundles, which include everything you need to get going. Our team can guide you through nicotine strengths, flavour choices and device options — whether you visit us in-store, call us, or use our online chat. Every kit also comes with a clear setup guide to help you vape with confidence.
Yes! We’ve been preparing for the disposable ban by expanding our range of legal alternatives including prefilled kits, rechargeable systems, and refillable options. These provide the same convenience and satisfaction as disposables but remain completely legal and often offer better value. Visit our St Helens stores or browse our online collection to find your perfect alternative.
Yes, we only stock 100% authentic products sourced directly from manufacturers and official distributors. As an authorised retailer for brands like OXVA, Vampire Vapes, VooPoo, Elf bar, Geek Vape, Hayati, Aspire, IVG, ELUX, Hangsen, and Vaporesso, as well as our own Branded products, we guarantee authenticity.
We offer a 14-day return policy on unopened products, along with manufacturer warranties on all vape devices. If you experience any issues with your kit, our team is here to help—either in-store at our St Helens location or through our online support. We also provide ongoing technical assistance to ensure every customer enjoys a smooth and satisfying vaping experience.
You must be 18 or over to purchase any vaping products. We use robust age verification systems both online and in our St Helens stores, including ID checks and Challenge 25 policies. This ensures we’re fully compliant with UK regulations while keeping vaping products away from minors.
You may be asked to provide an image of your ID before we ship your order.