At Brothers Vape Store, we take great pride in delivering excellent service and offering an industry-leading selection of products. We are committed to stocking only the best and resolving every situation to your satisfaction.

We welcome your reviews and have outlined our review guidelines and policy below. Please take a moment to read before submitting your feedback:

• Be polite and respectful
• Avoid curse words or inappropriate language
• All reviews are verified to ensure they are genuine
• If you’ve had a negative experience, please contact us first — we promise to work with you to make it right

Thank you for helping us maintain a great community!

Really impressed with the online ordering experience here. The Mango Pineapple Ice arrived quickly and well-packaged. The flavour is spot on and the whole process was super easy. Definitely my go-to vape shop now.

I nipped in the Brothers Vape shop before and the staff couldn’t me help enough. Great advice, great selection and friendly people. 110% recommend and we will be going back again. Thank you so much!

Whether you visit their store in person or shop online, the process is smooth and straightforward. I especially appreciate the convenience of buying online, with fast shipping and secure packaging.

Whether you visit their store in person or shop online, the process is smooth and straightforward. I especially appreciate the convenience of buying online, with fast shipping and secure packaging.

I’m picky about my vapes but the team here always hits the mark. The berry mix I got last time was fantastic, and the online delivery was quick and well-packaged. Reliable service that I trust every time.

Great selection and super easy online ordering. I picked up a cherry cola flavour from a lesser-known brand and it didn’t disappoint. Fast shipping and solid customer support make this my favourite vape store to shop with.

How to Write a Great Review

When writing a review on our site, keep in mind that product reviews should focus on the product itself. Reviews about customer service or overall user experience are best shared on platforms like Trustpilot or Google Reviews.

A helpful product review highlights what you liked and didn’t like about the product, describing how easy it is to use and any pros and cons. A good test: ask yourself, Would this review help me if I was considering this product?

For service reviews, focus on your experience with our website, delivery speed, and how any issues were handled. These are perfect for Trustpilot or Google Reviews.

What to Avoid in Your Review

Please keep reviews respectful — no foul language, hate speech, personal attacks, or inappropriate content. Whether your experience was positive or negative, detailed and honest feedback helps others make informed choices and helps us improve.

Please don’t leave service-related reviews on product pages, as this can unfairly affect product ratings. For example, if you loved the service but disliked the product, leave a low rating for the product here but share your positive service experience on Trustpilot or Google.

Can I Write About a Negative Experience?

Absolutely. Both positive and negative reviews are valuable to us and other customers. We aim to resolve all issues, so please contact us or allow us to reach out after you’ve left your review — we want to make things right.

Do You Ever Remove Reviews?

We generally do not remove user reviews unless they contain inappropriate or offensive content. Trustpilot and Google may remove reviews at their own discretion, which is beyond our control. We may also remove product reviews if the reviewer cannot be verified as a purchaser.