Privacy & Cookie Policy
In this Privacy Policy, the expressions Brothers Vape Store St Helens, we, our and us refer to Brothers Vape Store Ltd (UK Companies House No: 14550614). We are bound by the Data Protection Act 2018 and, as a business with customers across different regions, we also comply with jurisdiction-specific privacy requirements where applicable.
Brothers Vape Store Ltd operates the website brothersvapestore.co.uk (the Site). This Privacy Policy outlines how we collect, hold, use and disclose your personal information. Unless stated otherwise, this policy does not apply to third-party websites, products or services that link from our Site. You should carefully review the privacy practices of those third parties.
By visiting and continuing to use our Site, you agree to the terms set out in this policy.
Information Collected
The personal information we collect depends on your interaction with us and may include:
• Your name, date of birth, age verification information and contact details
• Financial information such as payment method details
• Any other information you provide when using our Site or purchasing products
We may collect information when you place an order, register for an account, subscribe to our newsletter or interact with our cookies and traffic data.
How We Use and Disclose Your Personal Data
We may use your personal data for the following purposes:
• To supply our goods and services
• To improve our products, website and customer experience
• To send updates, offers or product information
• For research and analysis, including the use of de-identified data
• To maintain business records and meet our legal obligations
We may disclose your information to:
• Employees, contractors and service providers such as payment processors, delivery partners, IT and marketing providers
• Third parties where required by law, such as to comply with a court order or prevent unlawful activity
• Associated businesses that may wish to market products to you
• Purchasers, advisors or agents in the event of a business sale or transfer
• Research partners using de-identified data
Provision of Informed Consent
By providing your personal information to Brothers Vape Store St Helens, you consent to your information being transferred, stored or processed outside the United Kingdom. You acknowledge that privacy laws elsewhere may differ from those in the UK, although we take reasonable steps to ensure your information is handled securely and in accordance with this policy.
The Data Protection Act 2018 requires reasonable steps to ensure overseas recipients do not breach privacy principles. Your consent allows us to transfer data without the need for additional measures, although we still take steps to safeguard your information.
If You Do Not Consent
If you do not agree to the transfer of your personal data outside the United Kingdom, please refrain from submitting personal information to our Site or contact us at the email address shown at the end of this policy.
Cross-Border Shipments
If you order products for delivery outside the UK, customs authorities may inspect shipments. Order details and item values may be shared with carriers and customs where required.
Direct Marketing (Opt-Out)
We may send marketing communications about offers, updates or new products. You may opt out at any time by contacting us or by using the unsubscribe option on email communications.
Text Marketing & Notifications
By entering your phone number at checkout, subscribing through a form or using a keyword, you agree to receive text notifications for orders (including abandoned cart reminders) and marketing messages. You may unsubscribe at any time by replying STOP to any message. Message and data rates may apply.
Data Security
We have implemented a range of measures to safeguard your personal information, including:
• Internal practices, staff training and disciplinary procedures
• Access security and password protection, with access granted only where necessary
• Secure destruction or de-identification of data when no longer required
We may combine the information you provide with information from partners or third parties. Data transmitted through our website is encrypted using SSL.
Cookies
We use cookies to:
• Improve your browsing experience
• Track site performance and usage
• Personalise your experience and simplify navigation
You may change your cookie preferences through your browser settings.
Links to Other Websites
Our Site may contain links to external websites, including social media platforms. We are not responsible for their data practices. Social media providers may collect data when you click their buttons. If you do not wish for this to happen, avoid clicking on these links.
Access and Correction
You may request access to, correction of or deletion (where legally permitted) of your personal information. We may charge a reasonable administration fee in certain cases. If you withdraw consent to certain processes, this may affect your ability to use parts of our Site.
Jurisdiction-Specific Provisions
As a UK-based company serving customers worldwide, we comply with the Data Protection Act 2018 and with GDPR for customers within the EEA.
Rights Under GDPR
You have the following rights regarding your personal data:
• Right to be informed
• Right of access
• Right to rectification
• Right to erasure (subject to exemptions)
• Right to restrict processing
• Right to object
• Right to lodge a complaint with a data protection authority
Children Under 18 (United Kingdom)
In accordance with COPPA, customers under the age of 18 cannot use our Site or submit personal information.
Complaints or Disputes
If you have concerns or queries about how we handle your information, please contact us. We will respond within a reasonable timeframe. If you remain dissatisfied, you may contact the appropriate privacy regulator.
Changes to this Privacy Policy
We may update this policy periodically. Any changes will be posted on our website. This Privacy Policy was last updated on 15th October 2025.
